Delivery Terms are set out below. We aim to ship daily Mon-Fri (and Saturday before Ascot Week). Please call if you wish item eta. Normally items are shipped via either Royal Mail Tracked, Special Delivery Tracked or we may use a Royal Mail / Parcelforce Tracked for larger orders.
We may at times reuse packaging boxes and filling materials as it is better for the environment.
UK customer orders have by default a UK Flat Rate £12 P&P (as of 01/01/2021) or some items may have a special Free delivery option.
International orders We are presently not shipping Internationally (automatically via our website). (As of 20/5/2022). Please contact us if you wish to make a manual International order.
(Extracted from Section 4 Terms & Conditions Vs 5.1 Updated 1st September 2022)
Delivery & Collection
Unless otherwise agreed:
- Items Made to Specification, and second-hand goods that may require work on the item prior to shipment and this could exceed 30 days. We will provide You with an indication of the time for completion at the time of acceptance of Your order;
- New Goods (excluding items Made to Specification) will normally be delivered within the UK within 14 days or less of clearance of funds but can take up to 30 days;
- For International deliveries transit time vary and may exceed 14 days from postage, depending on postage service used, and any International customs or other country clearance requirements;
- If items are delayed or anticipated to be delayed by more than 30 days from the date of purchase We will contact You with options available which may (with the exception of items Made to Specification) include cancellation of order;
- Any date of delivery provided by Us is give as an estimate only and may vary, We do not provide any guarantee of meeting any delivery times and time is not of the essence for the delivery of Goods or the performance of any Services
- Delivery may be in person by Us or Our representative, via courier, or other country Mail Service;
- A signature is normally required on acceptance, and international orders may require customs or other country clearance;
- You agree that for delivery of Goods to an address You provide, that any person identified to be at the address You provided for delivery (including where the delivery service permits, delivery to a neighbour) is authorised to accept physical possession of goods, and that risk then passes to You on acceptance of delivery.
- If You are not available on the day of delivery then You may be required to go to the local post office or a pickup point as instructed by courier / postal service within a time instructed by the courier / Postal service, or comply with redelivery times and instructions by the service;
- The courier or delivery service may (but are not required to) attempt to re-deliver on a subsequent day (depending or service used in country). There will be a limit to the redelivery attempts (if re-delivery is provided).
-If You do not contact the delivery service in accordance with their instructions, or You do not comply with any customs or country clearance instructions and payments, the Goods may be returned to Us after a period of time. The period of time held will vary on the courier or delivery service used, or Customs service procedures;
- Change of delivery address is not normally permitted;
- Any additional requested re-deliveries, or any permitted change will be at Our discretion only;
- Any permitted additional requested re-deliveries, deliveries on weekends, and changes in delivery address may require additional charges, and are considered as a separate Premium Delivery Service;
- If You consider that time is of the essence We request that You collect the items in person, or You provide Your own representative who will be responsible to inspect, accept and transport goods in person on Your behalf Ex Works from our Address;
- Orders that are collected from our Address are by prior appointment only. Collection is at our exclusive agreement and availability and if permitted by at a time and date subject to Our availability; and
- In all cases, any collection and transport by You or Your representative is at your Own risk.